Troubleshooting
Subscription Status Incorrect- Missing Invoice
- Payment Completed but Account Still Expired
- Understanding Cached Content
- Internet Issues and Offline Playback
- WiFi Connection Problems
- Slide Does Not Appear
- Audio Is Missing
- Video Does Not Play
- Slide Looks Stretched
- Slow or Laggy Playback
- Player Keeps Rebooting
- Black Screen Issues
- TV Shows No Signal
- Player Appears Offline
- Why Is My Content Not Updating?
- Common Playback Problems
- WelcomeTV Troubleshooting Checklist