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Getting Started

8
  • Dashboard Overview
  • What is WelcomeTV?
  • First-Time Setup Checklist
  • Recommended Screen Ratios
  • Understanding the WelcomeTV Workflow
  • Logging In to Your Dashboard
  • How WelcomeTV Works
  • Slides vs Slideshows vs Players

Slides

13
  • Best Practices for Hotel TV Content
  • Using Canva Templates
  • Deleting a Slide
  • Landscape vs Portrait Slides
  • Editing a Slide
  • Previewing a Slide
  • Using Video Audio
  • Recommended Export Settings
  • Supported File Types
  • Why Does My Slide Look Incorrect?
  • Optimizing Videos for Playback
  • Uploading Images and Videos
  • Creating a New Slide

Slideshows

15
  • Recommended Slideshow Structure
  • Why Can’t I Delete a Slideshow?
  • Slideshow Limits Explained
  • Deleting a Slideshow
  • Saving and Publishing Changes
  • Previewing your Slideshow
  • Using Background Music
  • Video Duration Behavior
  • Setting Slide Duration
  • Changing Slide Order
  • Adding Slides to a Slideshow
  • Understanding the Slideshow Editor
  • Creating a Slideshow
  • Tips for Better Guest Experience
  • What is a Slideshow?

Players

14
  • Why Is My Player Offline?
  • Player Connectivity Best Practices
  • Understanding Online vs Offline Status
  • Player Naming Best Practices
  • Rebooting a Player
  • Refreshing Player Content
  • How Caching Works
  • Understanding Offline Playback
  • Changing Assigned Slideshows
  • Assigning a Slideshow to a Player
  • What Does Last Seen Mean?
  • Understanding Player Status
  • Managing Players
  • What is a WelcomeTV Player?

Welcome Screens

10
  • Ideas for VIP and Honeymoon Guests
  • Welcome Screen Best Practices
  • Clearing a Welcome Screen
  • Duration Explained
  • Start and End Time Explained
  • Setting Welcome Messages
  • Setting Guest Names
  • Creating a Welcome Screen
  • How Welcome Screens Work
  • What is a Welcome Screen?

Templates

10
  • Brand Consistency Across Templates
  • Creating Better Promotional Slides
  • Template Best Practices
  • Recommended Canva Export Settings
  • Uploading Canva Exports to WelcomeTV
  • Exporting Templates Correctly
  • Editing Templates in Canva
  • Understanding Template Ratios
  • Opening Templates in Canva
  • Using Templates

Account & Billing

12
  • Managing Multiple Players
  • Payment Completed but Account Still Expired
  • Why Does My Subscription Status Look Incorrect?
  • Suspended Accounts Explained
  • What Happens if My Account Expires?
  • Viewing Payment History
  • Downloading Invoices
  • Understanding Your Paid Until Date
  • Renewal Discounts Explained
  • How to Renew Your Account
  • Player-Based Pricing Explained
  • Understanding Your Subscription

Troubleshooting

18
  • Subscription Status Incorrect
  • Missing Invoice
  • Payment Completed but Account Still Expired
  • Understanding Cached Content
  • Internet Issues and Offline Playback
  • WiFi Connection Problems
  • Slide Does Not Appear
  • Audio Is Missing
  • Video Does Not Play
  • Slide Looks Stretched
  • Slow or Laggy Playback
  • Player Keeps Rebooting
  • Black Screen Issues
  • TV Shows No Signal
  • Player Appears Offline
  • Why Is My Content Not Updating?
  • Common Playback Problems
  • WelcomeTV Troubleshooting Checklist

Best Practices

10
  • Balancing Promotions and Information
  • Using Hospitality-Focused Design
  • Best Practices for Resort and Villa Properties
  • Recommended Slideshow Length
  • Improving Guest Experience with WelcomeTV
  • Creating Better Promotional Slides
  • Avoiding Overcrowded Slides
  • Recommended Content Types
  • How Often Should I Update Content?
  • Best Practices for Hotel Room TVs

FAQ

12
  • How Long Does It Take for Changes to Appear?
  • Do I Need Technical Knowledge?
  • Can I Cancel Anytime?
  • Can Guests Control WelcomeTV?
  • What Happens if Internet Fails?
  • Can I Schedule Welcome Screens?
  • Can Multiple Players Use the Same Slideshow?
  • How Many Slideshows Can I Create?
  • Can I Change Content Remotely?
  • Can I Use Videos?
  • Does WelcomeTV Work Offline?
  • Can I Use My Own TV?
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  • Home
  • Help
  • Slideshows

Recommended Slideshow Structure

1 min read

A well-balanced slideshow creates a more professional and enjoyable guest experience.

Guests usually only watch TV content briefly, so the slideshow should remain easy to follow, visually balanced and not overly repetitive.

Recommended Slideshow Structure #

A balanced hospitality slideshow often includes a mix of:

  • Welcome content
  • Hotel facilities
  • Restaurant promotions
  • Excursions and activities
  • Spa offers
  • Transport information
  • WiFi information

Combining informational content with promotional content generally creates a smoother viewing experience.

Why Content Balance Matters #

Guests are more likely to engage with content when the slideshow feels natural and easy to watch.

Balanced playback helps:

  • Improve readability
  • Reduce visual fatigue
  • Create a more premium atmosphere
  • Increase attention toward promotions
Good to know:
A slideshow that constantly screams promotions every five seconds usually becomes invisible to guests surprisingly fast.

Things to Avoid #

  • Too many repetitive promotions
  • Excessively long playlists
  • Extremely fast transitions
  • Large blocks of text-heavy slides
  • Chaotic visual pacing

Overly aggressive playback may reduce engagement and create a less professional atmosphere.

Recommended Playback Style #

Hospitality TV content generally works best when it feels:

  • Calm
  • Readable
  • Premium
  • Easy to glance at

Slideshows should support the guest experience rather than compete with it.

Tip:
If the slideshow feels like a casino advertisement fighting a nightclub menu while an airport announcement screams in the background, it probably needs fewer transitions.
What is a Slideshow?Why Can’t I Delete a Slideshow?
Table of Contents
  • Recommended Slideshow Structure
  • Why Content Balance Matters
  • Things to Avoid
  • Recommended Playback Style
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