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Getting Started

8
  • Dashboard Overview
  • What is WelcomeTV?
  • First-Time Setup Checklist
  • Recommended Screen Ratios
  • Understanding the WelcomeTV Workflow
  • Logging In to Your Dashboard
  • How WelcomeTV Works
  • Slides vs Slideshows vs Players

Slides

13
  • Best Practices for Hotel TV Content
  • Using Canva Templates
  • Deleting a Slide
  • Landscape vs Portrait Slides
  • Editing a Slide
  • Previewing a Slide
  • Using Video Audio
  • Recommended Export Settings
  • Supported File Types
  • Why Does My Slide Look Incorrect?
  • Optimizing Videos for Playback
  • Uploading Images and Videos
  • Creating a New Slide

Slideshows

15
  • Recommended Slideshow Structure
  • Why Can’t I Delete a Slideshow?
  • Slideshow Limits Explained
  • Deleting a Slideshow
  • Saving and Publishing Changes
  • Previewing your Slideshow
  • Using Background Music
  • Video Duration Behavior
  • Setting Slide Duration
  • Changing Slide Order
  • Adding Slides to a Slideshow
  • Understanding the Slideshow Editor
  • Creating a Slideshow
  • Tips for Better Guest Experience
  • What is a Slideshow?

Players

14
  • Why Is My Player Offline?
  • Player Connectivity Best Practices
  • Understanding Online vs Offline Status
  • Player Naming Best Practices
  • Rebooting a Player
  • Refreshing Player Content
  • How Caching Works
  • Understanding Offline Playback
  • Changing Assigned Slideshows
  • Assigning a Slideshow to a Player
  • What Does Last Seen Mean?
  • Understanding Player Status
  • Managing Players
  • What is a WelcomeTV Player?

Welcome Screens

10
  • Ideas for VIP and Honeymoon Guests
  • Welcome Screen Best Practices
  • Clearing a Welcome Screen
  • Duration Explained
  • Start and End Time Explained
  • Setting Welcome Messages
  • Setting Guest Names
  • Creating a Welcome Screen
  • How Welcome Screens Work
  • What is a Welcome Screen?

Templates

10
  • Brand Consistency Across Templates
  • Creating Better Promotional Slides
  • Template Best Practices
  • Recommended Canva Export Settings
  • Uploading Canva Exports to WelcomeTV
  • Exporting Templates Correctly
  • Editing Templates in Canva
  • Understanding Template Ratios
  • Opening Templates in Canva
  • Using Templates

Account & Billing

12
  • Managing Multiple Players
  • Payment Completed but Account Still Expired
  • Why Does My Subscription Status Look Incorrect?
  • Suspended Accounts Explained
  • What Happens if My Account Expires?
  • Viewing Payment History
  • Downloading Invoices
  • Understanding Your Paid Until Date
  • Renewal Discounts Explained
  • How to Renew Your Account
  • Player-Based Pricing Explained
  • Understanding Your Subscription

Troubleshooting

18
  • Subscription Status Incorrect
  • Missing Invoice
  • Payment Completed but Account Still Expired
  • Understanding Cached Content
  • Internet Issues and Offline Playback
  • WiFi Connection Problems
  • Slide Does Not Appear
  • Audio Is Missing
  • Video Does Not Play
  • Slide Looks Stretched
  • Slow or Laggy Playback
  • Player Keeps Rebooting
  • Black Screen Issues
  • TV Shows No Signal
  • Player Appears Offline
  • Why Is My Content Not Updating?
  • Common Playback Problems
  • WelcomeTV Troubleshooting Checklist

Best Practices

10
  • Balancing Promotions and Information
  • Using Hospitality-Focused Design
  • Best Practices for Resort and Villa Properties
  • Recommended Slideshow Length
  • Improving Guest Experience with WelcomeTV
  • Creating Better Promotional Slides
  • Avoiding Overcrowded Slides
  • Recommended Content Types
  • How Often Should I Update Content?
  • Best Practices for Hotel Room TVs

FAQ

12
  • How Long Does It Take for Changes to Appear?
  • Do I Need Technical Knowledge?
  • Can I Cancel Anytime?
  • Can Guests Control WelcomeTV?
  • What Happens if Internet Fails?
  • Can I Schedule Welcome Screens?
  • Can Multiple Players Use the Same Slideshow?
  • How Many Slideshows Can I Create?
  • Can I Change Content Remotely?
  • Can I Use Videos?
  • Does WelcomeTV Work Offline?
  • Can I Use My Own TV?
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  • Home
  • Help
  • Players

Refreshing Player Content

1 min read

WelcomeTV Players automatically refresh and synchronize content over time without requiring manual updates on the device itself.

Most content changes are handled automatically in the background to keep TV playback simple and reliable.

When Automatic Updates Happen #

Players typically refresh content after:

  • Saving slideshow changes
  • Reassigning slideshows
  • Updating existing slides

Once synchronized, the updated content becomes visible on assigned TVs automatically.

How Synchronization Works #

During synchronization, players may:

  • Retrieve updated slideshow data
  • Download new media assets
  • Refresh playback configurations
  • Update locally cached content

This process normally happens automatically without requiring staff intervention.

Updates May Not Appear Instantly #

Depending on:

  • Internet connectivity
  • Synchronization timing
  • Local caching behavior

Updates may not appear immediately on all players.

In most cases, content refreshes automatically over time once connectivity is stable.

Offline Players #

If a player is temporarily offline:

  • Previously cached content may continue playing
  • New updates may not synchronize immediately
  • The player will normally refresh automatically once connectivity returns

This behavior helps maintain playback stability during temporary network interruptions.

Good to know:
WelcomeTV Players are intentionally designed to operate quietly in the background.
Ideally, nobody should ever need to think about them unless the hotel WiFi decides to begin its dramatic monthly performance art routine.
Rebooting a PlayerHow Caching Works
Table of Contents
  • When Automatic Updates Happen
  • How Synchronization Works
  • Updates May Not Appear Instantly
  • Offline Players
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