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Supported File Types

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WelcomeTV supports multiple image and video formats for slide playback.
Using supported and properly optimized media helps ensure stable playback across all WelcomeTV Players.

Supported Image Formats #

  • JPG
  • JPEG
  • PNG
  • WEBP

These formats are commonly used for:

  • Menus
  • Promotional slides
  • Welcome screens
  • Informational content

Supported Video Formats #

  • MP4
  • WEBM
  • MOV

Video slides are useful for:

  • Promotional resort videos
  • Atmospheric lobby playback
  • Excursion footage
  • Animated advertisements

Recommended Media Formats #

For best compatibility and playback stability, WelcomeTV recommends:

  • H264 MP4 video files
  • High quality JPG or PNG images
  • Correctly exported aspect ratios

Properly optimized media generally results in:

  • Smoother playback
  • Faster synchronization
  • Reduced loading times
  • Better visual quality

Aspect Ratio Matters #

Most hospitality TVs use a standard 16:9 landscape format.

Incorrect aspect ratios may cause:

  • Stretched content
  • Cropped visuals
  • Black bars
  • Reduced readability
Tip:
Exporting media correctly before uploading is usually much easier than trying to fix bad formatting later.
Revolutionary concept, somehow still ignored daily worldwide.

Unsupported or Incorrectly Encoded Media #

Unsupported or incorrectly encoded files may not play correctly on all players.

Possible issues include:

  • Black video playback
  • Missing audio
  • Playback stuttering
  • Synchronization problems
  • Slides failing to load

If playback problems occur, re-exporting the media using recommended settings usually resolves the issue.