Getting Started

• Dashboard Overview
• What is WelcomeTV?
• First-Time Setup Checklist
• Recommended Screen Ratios
• Understanding the WelcomeTV Workflow
• Logging In to Your Dashboard
• How WelcomeTV Works
• Slides vs Slideshows vs Players

Slides

• Best Practices for Hotel TV Content
• Using Canva Templates
• Deleting a Slide
• Landscape vs Portrait Slides
• Editing a Slide
• Previewing a Slide
• Using Video Audio
• Recommended Export Settings
• Supported File Types
• Why Does My Slide Look Incorrect?

Slideshows

• Recommended Slideshow Structure
• Why Can’t I Delete a Slideshow?
• Slideshow Limits Explained
• Deleting a Slideshow
• Saving and Publishing Changes
• Previewing your Slideshow
• Using Background Music
• Video Duration Behavior
• Setting Slide Duration
• Changing Slide Order

Players

• Why Is My Player Offline?
• Player Connectivity Best Practices
• Understanding Online vs Offline Status
• Player Naming Best Practices
• Rebooting a Player
• Refreshing Player Content
• How Caching Works
• Understanding Offline Playback
• Changing Assigned Slideshows
• Assigning a Slideshow to a Player

Welcome Screens

• Ideas for VIP and Honeymoon Guests
• Welcome Screen Best Practices
• Clearing a Welcome Screen
• Duration Explained
• Start and End Time Explained
• Setting Welcome Messages
• Setting Guest Names
• Creating a Welcome Screen
• How Welcome Screens Work
• What is a Welcome Screen?

Templates

• Brand Consistency Across Templates
• Creating Better Promotional Slides
• Template Best Practices
• Recommended Canva Export Settings
• Uploading Canva Exports to WelcomeTV
• Exporting Templates Correctly
• Editing Templates in Canva
• Understanding Template Ratios
• Opening Templates in Canva
• Using Templates

Account & Billing

• Managing Multiple Players
• Payment Completed but Account Still Expired
• Why Does My Subscription Status Look Incorrect?
• Suspended Accounts Explained
• What Happens if My Account Expires?
• Viewing Payment History
• Downloading Invoices
• Understanding Your Paid Until Date
• Renewal Discounts Explained
• How to Renew Your Account

Troubleshooting

• Subscription Status Incorrect
• Missing Invoice
• Payment Completed but Account Still Expired
• Understanding Cached Content
• Internet Issues and Offline Playback
• WiFi Connection Problems
• Slide Does Not Appear
• Audio Is Missing
• Video Does Not Play
• Slide Looks Stretched

Best Practices

• Balancing Promotions and Information
• Using Hospitality-Focused Design
• Best Practices for Resort and Villa Properties
• Recommended Slideshow Length
• Improving Guest Experience with WelcomeTV
• Creating Better Promotional Slides
• Avoiding Overcrowded Slides
• Recommended Content Types
• How Often Should I Update Content?
• Best Practices for Hotel Room TVs

FAQ

• How Long Does It Take for Changes to Appear?
• Do I Need Technical Knowledge?
• Can I Cancel Anytime?
• Can Guests Control WelcomeTV?
• What Happens if Internet Fails?
• Can I Schedule Welcome Screens?
• Can Multiple Players Use the Same Slideshow?
• How Many Slideshows Can I Create?
• Can I Change Content Remotely?
• Can I Use Videos?