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Getting Started

8
  • Dashboard Overview
  • What is WelcomeTV?
  • First-Time Setup Checklist
  • Recommended Screen Ratios
  • Understanding the WelcomeTV Workflow
  • Logging In to Your Dashboard
  • How WelcomeTV Works
  • Slides vs Slideshows vs Players

Slides

13
  • Best Practices for Hotel TV Content
  • Using Canva Templates
  • Deleting a Slide
  • Landscape vs Portrait Slides
  • Editing a Slide
  • Previewing a Slide
  • Using Video Audio
  • Recommended Export Settings
  • Supported File Types
  • Why Does My Slide Look Incorrect?
  • Optimizing Videos for Playback
  • Uploading Images and Videos
  • Creating a New Slide

Slideshows

15
  • Recommended Slideshow Structure
  • Why Can’t I Delete a Slideshow?
  • Slideshow Limits Explained
  • Deleting a Slideshow
  • Saving and Publishing Changes
  • Previewing your Slideshow
  • Using Background Music
  • Video Duration Behavior
  • Setting Slide Duration
  • Changing Slide Order
  • Adding Slides to a Slideshow
  • Understanding the Slideshow Editor
  • Creating a Slideshow
  • Tips for Better Guest Experience
  • What is a Slideshow?

Players

14
  • Why Is My Player Offline?
  • Player Connectivity Best Practices
  • Understanding Online vs Offline Status
  • Player Naming Best Practices
  • Rebooting a Player
  • Refreshing Player Content
  • How Caching Works
  • Understanding Offline Playback
  • Changing Assigned Slideshows
  • Assigning a Slideshow to a Player
  • What Does Last Seen Mean?
  • Understanding Player Status
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  • What is a WelcomeTV Player?

Welcome Screens

10
  • Ideas for VIP and Honeymoon Guests
  • Welcome Screen Best Practices
  • Clearing a Welcome Screen
  • Duration Explained
  • Start and End Time Explained
  • Setting Welcome Messages
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  • What is a Welcome Screen?

Templates

10
  • Brand Consistency Across Templates
  • Creating Better Promotional Slides
  • Template Best Practices
  • Recommended Canva Export Settings
  • Uploading Canva Exports to WelcomeTV
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  • Understanding Template Ratios
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Account & Billing

12
  • Managing Multiple Players
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Troubleshooting

18
  • Subscription Status Incorrect
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  • Common Playback Problems
  • WelcomeTV Troubleshooting Checklist

Best Practices

10
  • Balancing Promotions and Information
  • Using Hospitality-Focused Design
  • Best Practices for Resort and Villa Properties
  • Recommended Slideshow Length
  • Improving Guest Experience with WelcomeTV
  • Creating Better Promotional Slides
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FAQ

12
  • How Long Does It Take for Changes to Appear?
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  • Slideshows

Why Can’t I Delete a Slideshow?

1 min read

In some situations, a slideshow cannot be deleted immediately because it is still connected to active system usage.

This behavior helps prevent accidental removal of content that is still being displayed on TVs.

Why a Slideshow May Not Be Deletable #

A slideshow may not be removable when:

  • It is currently assigned to a player
  • It is actively in use on TVs
  • The system detects existing dependencies

This helps avoid situations where players suddenly lose their assigned content unexpectedly.

How to Delete the Slideshow #

  1. Open the Players section
  2. Remove all player assignments using the slideshow
  3. Save the player changes
  4. Return to the Slideshows page
  5. Try deleting the slideshow again

Recommended Before Deleting #

Before removing a slideshow, always verify:

  • The slideshow is no longer needed
  • No active TVs still depend on it
  • A replacement slideshow has been assigned if necessary
  • Important content has been backed up or duplicated if required
Tip:
If a slideshow refuses to die, it is usually because some player somewhere is still emotionally attached to it.
Or more technically: still assigned to it.

What Happens After Deletion #

Once successfully deleted:

  • The slideshow disappears from the dashboard
  • Players will stop using the deleted playlist
  • Updated assignments synchronize automatically over time

Offline players may temporarily continue using cached content until connectivity returns.

Recommended Slideshow StructureSlideshow Limits Explained
Table of Contents
  • Why a Slideshow May Not Be Deletable
  • How to Delete the Slideshow
  • Recommended Before Deleting
  • What Happens After Deletion
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