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Getting Started

8
  • Dashboard Overview
  • What is WelcomeTV?
  • First-Time Setup Checklist
  • Recommended Screen Ratios
  • Understanding the WelcomeTV Workflow
  • Logging In to Your Dashboard
  • How WelcomeTV Works
  • Slides vs Slideshows vs Players

Slides

13
  • Best Practices for Hotel TV Content
  • Using Canva Templates
  • Deleting a Slide
  • Landscape vs Portrait Slides
  • Editing a Slide
  • Previewing a Slide
  • Using Video Audio
  • Recommended Export Settings
  • Supported File Types
  • Why Does My Slide Look Incorrect?
  • Optimizing Videos for Playback
  • Uploading Images and Videos
  • Creating a New Slide

Slideshows

15
  • Recommended Slideshow Structure
  • Why Can’t I Delete a Slideshow?
  • Slideshow Limits Explained
  • Deleting a Slideshow
  • Saving and Publishing Changes
  • Previewing your Slideshow
  • Using Background Music
  • Video Duration Behavior
  • Setting Slide Duration
  • Changing Slide Order
  • Adding Slides to a Slideshow
  • Understanding the Slideshow Editor
  • Creating a Slideshow
  • Tips for Better Guest Experience
  • What is a Slideshow?

Players

14
  • Why Is My Player Offline?
  • Player Connectivity Best Practices
  • Understanding Online vs Offline Status
  • Player Naming Best Practices
  • Rebooting a Player
  • Refreshing Player Content
  • How Caching Works
  • Understanding Offline Playback
  • Changing Assigned Slideshows
  • Assigning a Slideshow to a Player
  • What Does Last Seen Mean?
  • Understanding Player Status
  • Managing Players
  • What is a WelcomeTV Player?

Welcome Screens

10
  • Ideas for VIP and Honeymoon Guests
  • Welcome Screen Best Practices
  • Clearing a Welcome Screen
  • Duration Explained
  • Start and End Time Explained
  • Setting Welcome Messages
  • Setting Guest Names
  • Creating a Welcome Screen
  • How Welcome Screens Work
  • What is a Welcome Screen?

Templates

10
  • Brand Consistency Across Templates
  • Creating Better Promotional Slides
  • Template Best Practices
  • Recommended Canva Export Settings
  • Uploading Canva Exports to WelcomeTV
  • Exporting Templates Correctly
  • Editing Templates in Canva
  • Understanding Template Ratios
  • Opening Templates in Canva
  • Using Templates

Account & Billing

12
  • Managing Multiple Players
  • Payment Completed but Account Still Expired
  • Why Does My Subscription Status Look Incorrect?
  • Suspended Accounts Explained
  • What Happens if My Account Expires?
  • Viewing Payment History
  • Downloading Invoices
  • Understanding Your Paid Until Date
  • Renewal Discounts Explained
  • How to Renew Your Account
  • Player-Based Pricing Explained
  • Understanding Your Subscription

Troubleshooting

18
  • Subscription Status Incorrect
  • Missing Invoice
  • Payment Completed but Account Still Expired
  • Understanding Cached Content
  • Internet Issues and Offline Playback
  • WiFi Connection Problems
  • Slide Does Not Appear
  • Audio Is Missing
  • Video Does Not Play
  • Slide Looks Stretched
  • Slow or Laggy Playback
  • Player Keeps Rebooting
  • Black Screen Issues
  • TV Shows No Signal
  • Player Appears Offline
  • Why Is My Content Not Updating?
  • Common Playback Problems
  • WelcomeTV Troubleshooting Checklist

Best Practices

10
  • Balancing Promotions and Information
  • Using Hospitality-Focused Design
  • Best Practices for Resort and Villa Properties
  • Recommended Slideshow Length
  • Improving Guest Experience with WelcomeTV
  • Creating Better Promotional Slides
  • Avoiding Overcrowded Slides
  • Recommended Content Types
  • How Often Should I Update Content?
  • Best Practices for Hotel Room TVs

FAQ

12
  • How Long Does It Take for Changes to Appear?
  • Do I Need Technical Knowledge?
  • Can I Cancel Anytime?
  • Can Guests Control WelcomeTV?
  • What Happens if Internet Fails?
  • Can I Schedule Welcome Screens?
  • Can Multiple Players Use the Same Slideshow?
  • How Many Slideshows Can I Create?
  • Can I Change Content Remotely?
  • Can I Use Videos?
  • Does WelcomeTV Work Offline?
  • Can I Use My Own TV?
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  • Welcome Screens

What is a Welcome Screen?

1 min read

A Welcome Screen is a temporary personalized screen displayed before the normal slideshow begins.

Welcome Screens are designed specifically for hospitality environments and help create a more personal and memorable guest experience.

How Welcome Screens Work #

When enabled on a player:

  • The Welcome Screen appears first
  • Personalized guest information is displayed temporarily
  • The player automatically transitions to the normal slideshow afterward

The process happens automatically without requiring staff interaction at the TV itself.

Common Welcome Screen Use Cases #

Guest Welcome Messages #

Personalized greetings for arriving guests.

Honeymoon Greetings #

Romantic arrival messaging for honeymoon guests.

VIP Arrivals #

Premium welcome experiences for special guests.

Birthday Messages #

Personalized celebration greetings shown directly on the TV.

Event Participants #

Welcome messages for conferences, retreats or group events.

Villa Greetings #

Customized greetings for luxury villas or premium accommodations.

Automatic Transition to Normal Playback #

After the configured Welcome Screen duration ends:

  • The Welcome Screen disappears automatically
  • The player continues with the assigned slideshow
  • Normal playback resumes without interruption

This allows temporary personalized messaging without permanently changing the main slideshow content.

Good to know:
Welcome Screens are temporary overlays for special guest experiences, not separate permanent slideshows.

Why Welcome Screens Matter #

Personalized welcome messaging can help create:

  • A stronger first impression
  • A more premium hospitality experience
  • Higher guest engagement
  • Memorable arrival moments

Even relatively simple personalization can significantly improve perceived hospitality quality.

Tip:
Guests tend to remember personalized greetings surprisingly well.
Humans are emotionally vulnerable to seeing their own name on a television apparently.
How Welcome Screens WorkIdeas for VIP and Honeymoon Guests
Table of Contents
  • How Welcome Screens Work
  • Common Welcome Screen Use Cases
    • Guest Welcome Messages
    • Honeymoon Greetings
    • VIP Arrivals
    • Birthday Messages
    • Event Participants
    • Villa Greetings
  • Automatic Transition to Normal Playback
  • Why Welcome Screens Matter
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