WelcomeTV supports both image and video slides.
Uploading properly formatted media helps ensure smooth playback and better visual quality on TVs.
Supported Image Formats #
- JPG
- JPEG
- PNG
- WEBP
These formats are commonly used for:
- Menus
- Promotional slides
- Welcome screens
- Information screens
Supported Video Formats #
- MP4
- WEBM
- MOV
Video slides are useful for:
- Resort promo videos
- Excursion footage
- Atmospheric lobby content
- Animated advertisements
Recommended Media Settings #
For best playback quality and stability:
- Use 1080p media whenever possible
- Avoid extremely large files
- Export videos using modern formats such as MP4
- Use landscape orientation for standard TVs
Properly optimized media helps reduce playback issues and improves synchronization performance.
Landscape vs Portrait #
Most hospitality TVs use a standard 16:9 landscape format.
Uploading portrait or incorrectly exported media may cause:
- Black bars
- Cropped content
- Stretched layouts
- Reduced readability
Tip:
If you create content in Canva, always verify the export ratio before uploading.
TVs are surprisingly unforgiving when someone exports the wrong format at 2 AM.
If you create content in Canva, always verify the export ratio before uploading.
TVs are surprisingly unforgiving when someone exports the wrong format at 2 AM.
Preview Before Saving #
After uploading media, WelcomeTV provides a preview before saving the slide.
Always verify:
- Playback quality
- Aspect ratio
- Video audio settings
- Image sharpness
- Overall readability
Previewing slides before publishing helps prevent problems on live TVs.