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Getting Started

8
  • Dashboard Overview
  • What is WelcomeTV?
  • First-Time Setup Checklist
  • Recommended Screen Ratios
  • Understanding the WelcomeTV Workflow
  • Logging In to Your Dashboard
  • How WelcomeTV Works
  • Slides vs Slideshows vs Players

Slides

13
  • Best Practices for Hotel TV Content
  • Using Canva Templates
  • Deleting a Slide
  • Landscape vs Portrait Slides
  • Editing a Slide
  • Previewing a Slide
  • Using Video Audio
  • Recommended Export Settings
  • Supported File Types
  • Why Does My Slide Look Incorrect?
  • Optimizing Videos for Playback
  • Uploading Images and Videos
  • Creating a New Slide

Slideshows

15
  • Recommended Slideshow Structure
  • Why Can’t I Delete a Slideshow?
  • Slideshow Limits Explained
  • Deleting a Slideshow
  • Saving and Publishing Changes
  • Previewing your Slideshow
  • Using Background Music
  • Video Duration Behavior
  • Setting Slide Duration
  • Changing Slide Order
  • Adding Slides to a Slideshow
  • Understanding the Slideshow Editor
  • Creating a Slideshow
  • Tips for Better Guest Experience
  • What is a Slideshow?

Players

14
  • Why Is My Player Offline?
  • Player Connectivity Best Practices
  • Understanding Online vs Offline Status
  • Player Naming Best Practices
  • Rebooting a Player
  • Refreshing Player Content
  • How Caching Works
  • Understanding Offline Playback
  • Changing Assigned Slideshows
  • Assigning a Slideshow to a Player
  • What Does Last Seen Mean?
  • Understanding Player Status
  • Managing Players
  • What is a WelcomeTV Player?

Welcome Screens

10
  • Ideas for VIP and Honeymoon Guests
  • Welcome Screen Best Practices
  • Clearing a Welcome Screen
  • Duration Explained
  • Start and End Time Explained
  • Setting Welcome Messages
  • Setting Guest Names
  • Creating a Welcome Screen
  • How Welcome Screens Work
  • What is a Welcome Screen?

Templates

10
  • Brand Consistency Across Templates
  • Creating Better Promotional Slides
  • Template Best Practices
  • Recommended Canva Export Settings
  • Uploading Canva Exports to WelcomeTV
  • Exporting Templates Correctly
  • Editing Templates in Canva
  • Understanding Template Ratios
  • Opening Templates in Canva
  • Using Templates

Account & Billing

12
  • Managing Multiple Players
  • Payment Completed but Account Still Expired
  • Why Does My Subscription Status Look Incorrect?
  • Suspended Accounts Explained
  • What Happens if My Account Expires?
  • Viewing Payment History
  • Downloading Invoices
  • Understanding Your Paid Until Date
  • Renewal Discounts Explained
  • How to Renew Your Account
  • Player-Based Pricing Explained
  • Understanding Your Subscription

Troubleshooting

18
  • Subscription Status Incorrect
  • Missing Invoice
  • Payment Completed but Account Still Expired
  • Understanding Cached Content
  • Internet Issues and Offline Playback
  • WiFi Connection Problems
  • Slide Does Not Appear
  • Audio Is Missing
  • Video Does Not Play
  • Slide Looks Stretched
  • Slow or Laggy Playback
  • Player Keeps Rebooting
  • Black Screen Issues
  • TV Shows No Signal
  • Player Appears Offline
  • Why Is My Content Not Updating?
  • Common Playback Problems
  • WelcomeTV Troubleshooting Checklist

Best Practices

10
  • Balancing Promotions and Information
  • Using Hospitality-Focused Design
  • Best Practices for Resort and Villa Properties
  • Recommended Slideshow Length
  • Improving Guest Experience with WelcomeTV
  • Creating Better Promotional Slides
  • Avoiding Overcrowded Slides
  • Recommended Content Types
  • How Often Should I Update Content?
  • Best Practices for Hotel Room TVs

FAQ

12
  • How Long Does It Take for Changes to Appear?
  • Do I Need Technical Knowledge?
  • Can I Cancel Anytime?
  • Can Guests Control WelcomeTV?
  • What Happens if Internet Fails?
  • Can I Schedule Welcome Screens?
  • Can Multiple Players Use the Same Slideshow?
  • How Many Slideshows Can I Create?
  • Can I Change Content Remotely?
  • Can I Use Videos?
  • Does WelcomeTV Work Offline?
  • Can I Use My Own TV?
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  • Home
  • Help
  • Slideshows

Understanding the Slideshow Editor

1 min read

The slideshow editor is used to build, organize and manage slideshow playlists inside WelcomeTV.

It allows you to control how content appears on TVs while keeping the workflow simple and optimized for reliable hospitality playback.

Main Features of the Slideshow Editor #

Slideshow Title #

Set a recognizable name for the slideshow to make management easier.

Canvas Width & Height #

Configure the intended display dimensions and screen ratio.

Add Slide Button #

Add new slides to the playlist structure.

Slide Selection Dropdown #

Choose which uploaded slides should appear inside the slideshow.

Duration Settings #

Control how long each slide remains visible during playback.

Drag-and-Drop Ordering #

Rearrange slides quickly by dragging them into the desired playback order.

Background Music #

Select optional background music tracks for the slideshow.

Music Preview Button #

Preview the selected music track before saving changes.

Slideshow Preview #

Test playback before publishing the slideshow to live TVs.

Save Changes #

Publish the updated slideshow configuration to connected players.

Designed for Reliable TV Playback #

The slideshow editor is intentionally focused on playlist management rather than advanced live design editing.

This approach helps improve:

  • Playback stability
  • Synchronization reliability
  • Player performance
  • Ease of use for hospitality staff
Good to know:
Most visual design work is typically done in Canva or another external design tool before uploading media into WelcomeTV.
Important:
Always preview your slideshow before assigning it to live guest-facing TVs.
One wrong slide order and suddenly the honeymoon welcome appears between cocktail specials and airport shuttle prices like a fever dream.
Adding Slides to a SlideshowCreating a Slideshow
Table of Contents
  • Main Features of the Slideshow Editor
    • Slideshow Title
    • Canvas Width & Height
    • Add Slide Button
    • Slide Selection Dropdown
    • Duration Settings
    • Drag-and-Drop Ordering
    • Background Music
    • Music Preview Button
    • Slideshow Preview
    • Save Changes
  • Designed for Reliable TV Playback
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