Getting Started – WelcomeTV

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Getting Started

8

Dashboard Overview
What is WelcomeTV?
First-Time Setup Checklist
Recommended Screen Ratios
Understanding the WelcomeTV Workflow
Logging In to Your Dashboard
How WelcomeTV Works
Slides vs Slideshows vs Players

Slides

13

Best Practices for Hotel TV Content
Using Canva Templates
Deleting a Slide
Landscape vs Portrait Slides
Editing a Slide
Previewing a Slide
Using Video Audio
Recommended Export Settings
Supported File Types
Why Does My Slide Look Incorrect?
Optimizing Videos for Playback
Uploading Images and Videos
Creating a New Slide

Slideshows

15

Recommended Slideshow Structure
Why Can’t I Delete a Slideshow?
Slideshow Limits Explained
Deleting a Slideshow
Saving and Publishing Changes
Previewing your Slideshow
Using Background Music
Video Duration Behavior
Setting Slide Duration
Changing Slide Order
Adding Slides to a Slideshow
Understanding the Slideshow Editor
Creating a Slideshow
Tips for Better Guest Experience
What is a Slideshow?

Players

14

Why Is My Player Offline?
Player Connectivity Best Practices
Understanding Online vs Offline Status
Player Naming Best Practices
Rebooting a Player
Refreshing Player Content
How Caching Works
Understanding Offline Playback
Changing Assigned Slideshows
Assigning a Slideshow to a Player
What Does Last Seen Mean?
Understanding Player Status
Managing Players
What is a WelcomeTV Player?

Welcome Screens

10

Ideas for VIP and Honeymoon Guests
Welcome Screen Best Practices
Clearing a Welcome Screen
Duration Explained
Start and End Time Explained
Setting Welcome Messages
Setting Guest Names
Creating a Welcome Screen
How Welcome Screens Work
What is a Welcome Screen?

Templates

10

Brand Consistency Across Templates
Creating Better Promotional Slides
Template Best Practices
Recommended Canva Export Settings
Uploading Canva Exports to WelcomeTV
Exporting Templates Correctly
Editing Templates in Canva
Understanding Template Ratios
Opening Templates in Canva
Using Templates

Account & Billing

12

Managing Multiple Players
Payment Completed but Account Still Expired
Why Does My Subscription Status Look Incorrect?
Suspended Accounts Explained
What Happens if My Account Expires?
Viewing Payment History
Downloading Invoices
Understanding Your Paid Until Date
Renewal Discounts Explained
How to Renew Your Account
Player-Based Pricing Explained
Understanding Your Subscription

Troubleshooting

18

Subscription Status Incorrect
Missing Invoice
Payment Completed but Account Still Expired
Understanding Cached Content
Internet Issues and Offline Playback
WiFi Connection Problems
Slide Does Not Appear
Audio Is Missing
Video Does Not Play
Slide Looks Stretched
Slow or Laggy Playback
Player Keeps Rebooting
Black Screen Issues
TV Shows No Signal
Player Appears Offline
Why Is My Content Not Updating?
Common Playback Problems
WelcomeTV Troubleshooting Checklist

Best Practices

10

Balancing Promotions and Information
Using Hospitality-Focused Design
Best Practices for Resort and Villa Properties
Recommended Slideshow Length
Improving Guest Experience with WelcomeTV
Creating Better Promotional Slides
Avoiding Overcrowded Slides
Recommended Content Types
How Often Should I Update Content?
Best Practices for Hotel Room TVs

FAQ

12

How Long Does It Take for Changes to Appear?
Do I Need Technical Knowledge?
Can I Cancel Anytime?
Can Guests Control WelcomeTV?
What Happens if Internet Fails?
Can I Schedule Welcome Screens?
Can Multiple Players Use the Same Slideshow?
How Many Slideshows Can I Create?
Can I Change Content Remotely?
Can I Use Videos?
Does WelcomeTV Work Offline?
Can I Use My Own TV?

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Home
Help
Getting Started

Getting Started

Dashboard Overview
What is WelcomeTV?
First-Time Setup Checklist
Recommended Screen Ratios
Understanding the WelcomeTV Workflow
Logging In to Your Dashboard
How WelcomeTV Works
Slides vs Slideshows vs Players

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