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  • Dashboard
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  • Content Studio
  • Slideshows
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  • Templates
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Getting Started

8
  • Dashboard Overview
  • What is WelcomeTV?
  • First-Time Setup Checklist
  • Recommended Screen Ratios
  • Understanding the WelcomeTV Workflow
  • Logging In to Your Dashboard
  • How WelcomeTV Works
  • Slides vs Slideshows vs Players

Slides

13
  • Best Practices for Hotel TV Content
  • Using Canva Templates
  • Deleting a Slide
  • Landscape vs Portrait Slides
  • Editing a Slide
  • Previewing a Slide
  • Using Video Audio
  • Recommended Export Settings
  • Supported File Types
  • Why Does My Slide Look Incorrect?
  • Optimizing Videos for Playback
  • Uploading Images and Videos
  • Creating a New Slide

Slideshows

15
  • Recommended Slideshow Structure
  • Why Can’t I Delete a Slideshow?
  • Slideshow Limits Explained
  • Deleting a Slideshow
  • Saving and Publishing Changes
  • Previewing your Slideshow
  • Using Background Music
  • Video Duration Behavior
  • Setting Slide Duration
  • Changing Slide Order
  • Adding Slides to a Slideshow
  • Understanding the Slideshow Editor
  • Creating a Slideshow
  • Tips for Better Guest Experience
  • What is a Slideshow?

Players

14
  • Why Is My Player Offline?
  • Player Connectivity Best Practices
  • Understanding Online vs Offline Status
  • Player Naming Best Practices
  • Rebooting a Player
  • Refreshing Player Content
  • How Caching Works
  • Understanding Offline Playback
  • Changing Assigned Slideshows
  • Assigning a Slideshow to a Player
  • What Does Last Seen Mean?
  • Understanding Player Status
  • Managing Players
  • What is a WelcomeTV Player?

Welcome Screens

10
  • Ideas for VIP and Honeymoon Guests
  • Welcome Screen Best Practices
  • Clearing a Welcome Screen
  • Duration Explained
  • Start and End Time Explained
  • Setting Welcome Messages
  • Setting Guest Names
  • Creating a Welcome Screen
  • How Welcome Screens Work
  • What is a Welcome Screen?

Templates

10
  • Brand Consistency Across Templates
  • Creating Better Promotional Slides
  • Template Best Practices
  • Recommended Canva Export Settings
  • Uploading Canva Exports to WelcomeTV
  • Exporting Templates Correctly
  • Editing Templates in Canva
  • Understanding Template Ratios
  • Opening Templates in Canva
  • Using Templates

Account & Billing

12
  • Managing Multiple Players
  • Payment Completed but Account Still Expired
  • Why Does My Subscription Status Look Incorrect?
  • Suspended Accounts Explained
  • What Happens if My Account Expires?
  • Viewing Payment History
  • Downloading Invoices
  • Understanding Your Paid Until Date
  • Renewal Discounts Explained
  • How to Renew Your Account
  • Player-Based Pricing Explained
  • Understanding Your Subscription

Troubleshooting

18
  • Subscription Status Incorrect
  • Missing Invoice
  • Payment Completed but Account Still Expired
  • Understanding Cached Content
  • Internet Issues and Offline Playback
  • WiFi Connection Problems
  • Slide Does Not Appear
  • Audio Is Missing
  • Video Does Not Play
  • Slide Looks Stretched
  • Slow or Laggy Playback
  • Player Keeps Rebooting
  • Black Screen Issues
  • TV Shows No Signal
  • Player Appears Offline
  • Why Is My Content Not Updating?
  • Common Playback Problems
  • WelcomeTV Troubleshooting Checklist

Best Practices

10
  • Balancing Promotions and Information
  • Using Hospitality-Focused Design
  • Best Practices for Resort and Villa Properties
  • Recommended Slideshow Length
  • Improving Guest Experience with WelcomeTV
  • Creating Better Promotional Slides
  • Avoiding Overcrowded Slides
  • Recommended Content Types
  • How Often Should I Update Content?
  • Best Practices for Hotel Room TVs

FAQ

12
  • How Long Does It Take for Changes to Appear?
  • Do I Need Technical Knowledge?
  • Can I Cancel Anytime?
  • Can Guests Control WelcomeTV?
  • What Happens if Internet Fails?
  • Can I Schedule Welcome Screens?
  • Can Multiple Players Use the Same Slideshow?
  • How Many Slideshows Can I Create?
  • Can I Change Content Remotely?
  • Can I Use Videos?
  • Does WelcomeTV Work Offline?
  • Can I Use My Own TV?
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What is WelcomeTV?

3 min read

WelcomeTV is a digital signage platform built specifically for hospitality businesses such as hotels, villas, resorts, hostels and guesthouses.
It allows your team to manage TV content from an online dashboard and display that content automatically on screens throughout your property.

In simple terms #

WelcomeTV turns a regular TV into a managed information and promotion screen.
Instead of printing flyers, updating paper menus or explaining the same information repeatedly at reception, your property can show useful guest information directly on the TV.

What can WelcomeTV show? #

WelcomeTV can be used to display a wide range of guest-facing content. This can include practical information, promotional offers and personalized welcome messages.

  • Hotel and property information
  • Restaurant menus and food promotions
  • Spa offers and wellness packages
  • Transport, tours and excursions
  • WiFi information and house rules
  • Videos, images and visual announcements
  • Personalized welcome messages for guests

The three main parts of WelcomeTV #

The platform is built around three simple building blocks: Slides, Slideshows and Players.
Once you understand these three parts, the rest of the dashboard becomes much easier to use.

1. Slides #

Slides are individual pieces of content, usually an image or video.
For example, one slide could be a restaurant menu, a spa promotion or a welcome message.

2. Slideshows #

Slideshows are playlists made from multiple slides.
You decide which slides are shown, in what order and for how long each slide appears.

3. Players #

Players are the physical WelcomeTV devices connected to your TVs.
Each player loads the assigned slideshow and displays it automatically on screen.

How the workflow works #

The basic workflow is simple. You create the content first, organize it into a slideshow, and then assign that slideshow to one or more players.

  1. Create slides by uploading images or videos.
  2. Add slides to a slideshow and arrange the playback order.
  3. Assign the slideshow to players from the Players section.
  4. The players display the content automatically on the connected TVs.
Example:
You can create one slideshow for guest rooms, another slideshow for reception and another one for the restaurant area.
Each player can be assigned the slideshow that matches its location.

Media-based slides, not a full visual editor #

The current WelcomeTV platform uses a media-based slide system.
This means slides are created by uploading finished images or videos, instead of designing every slide directly inside the dashboard with a drag-and-drop editor.

In practice, most users design their content in tools like Canva, export it as an image or video, and then upload it to WelcomeTV as a slide.
This keeps playback more reliable on TVs and makes the system easier for staff to manage.

Important:
WelcomeTV is not meant to replace Canva or professional design software.
It is designed to manage, organize and display finished TV-ready content reliably.

Why this matters for hospitality #

Hotels and villas often have valuable information that guests either miss or have to ask about repeatedly.
WelcomeTV helps make that information visible in a professional way.

This can improve the guest experience while also creating opportunities to promote paid services such as restaurant offers, spa treatments, transport, tours and activities.

Good to know #

WelcomeTV is designed to be simple for daily use. Staff do not need technical knowledge to update content.
If they can upload an image, choose a slideshow and save changes, they can manage the basic workflow.

Dashboard OverviewFirst-Time Setup Checklist
Table of Contents
  • In simple terms
  • What can WelcomeTV show?
  • The three main parts of WelcomeTV
    • 1. Slides
    • 2. Slideshows
    • 3. Players
  • How the workflow works
  • Media-based slides, not a full visual editor
  • Why this matters for hospitality
    • Good to know
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