Welcome Screens can be cleared or reset directly from the Players page once they are no longer needed.
Clearing a Welcome Screen removes the temporary personalized content and returns the player to normal slideshow playback.
What Happens After Clearing? #
After clearing a Welcome Screen:
- The player returns to the standard slideshow
- Personalized guest messages are removed
- Normal content playback resumes automatically
No additional manual playback configuration is usually required.
Common Reasons to Clear a Welcome Screen #
Guest Checkout #
Remove personalized greetings after the guest leaves the property.
Event Completion #
Remove temporary event or conference messaging.
VIP Departure #
Clear premium arrival messaging after the stay ends.
Configuration Changes #
Replace old personalized content with updated messaging.
How to Clear a Welcome Screen #
- Open the Players page
- Select the player
- Open the Welcome Screen settings
- Use the clear or reset option
- Save the changes
The player will automatically synchronize the updated configuration once online.
Automatic Playback Recovery #
Once cleared:
- The Welcome Screen no longer appears
- The player resumes standard slideshow playback
- Cached normal content continues functioning normally
This process is automatic and designed for minimal operational effort.
Clearing old Welcome Screens is important.
Otherwise the TV may continue enthusiastically welcoming honeymoon guests who checked out three weeks ago while completely different people stare at it in confusion.