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Getting Started

8
  • Dashboard Overview
  • What is WelcomeTV?
  • First-Time Setup Checklist
  • Recommended Screen Ratios
  • Understanding the WelcomeTV Workflow
  • Logging In to Your Dashboard
  • How WelcomeTV Works
  • Slides vs Slideshows vs Players

Slides

13
  • Best Practices for Hotel TV Content
  • Using Canva Templates
  • Deleting a Slide
  • Landscape vs Portrait Slides
  • Editing a Slide
  • Previewing a Slide
  • Using Video Audio
  • Recommended Export Settings
  • Supported File Types
  • Why Does My Slide Look Incorrect?
  • Optimizing Videos for Playback
  • Uploading Images and Videos
  • Creating a New Slide

Slideshows

15
  • Recommended Slideshow Structure
  • Why Can’t I Delete a Slideshow?
  • Slideshow Limits Explained
  • Deleting a Slideshow
  • Saving and Publishing Changes
  • Previewing your Slideshow
  • Using Background Music
  • Video Duration Behavior
  • Setting Slide Duration
  • Changing Slide Order
  • Adding Slides to a Slideshow
  • Understanding the Slideshow Editor
  • Creating a Slideshow
  • Tips for Better Guest Experience
  • What is a Slideshow?

Players

14
  • Why Is My Player Offline?
  • Player Connectivity Best Practices
  • Understanding Online vs Offline Status
  • Player Naming Best Practices
  • Rebooting a Player
  • Refreshing Player Content
  • How Caching Works
  • Understanding Offline Playback
  • Changing Assigned Slideshows
  • Assigning a Slideshow to a Player
  • What Does Last Seen Mean?
  • Understanding Player Status
  • Managing Players
  • What is a WelcomeTV Player?

Welcome Screens

10
  • Ideas for VIP and Honeymoon Guests
  • Welcome Screen Best Practices
  • Clearing a Welcome Screen
  • Duration Explained
  • Start and End Time Explained
  • Setting Welcome Messages
  • Setting Guest Names
  • Creating a Welcome Screen
  • How Welcome Screens Work
  • What is a Welcome Screen?

Templates

10
  • Brand Consistency Across Templates
  • Creating Better Promotional Slides
  • Template Best Practices
  • Recommended Canva Export Settings
  • Uploading Canva Exports to WelcomeTV
  • Exporting Templates Correctly
  • Editing Templates in Canva
  • Understanding Template Ratios
  • Opening Templates in Canva
  • Using Templates

Account & Billing

12
  • Managing Multiple Players
  • Payment Completed but Account Still Expired
  • Why Does My Subscription Status Look Incorrect?
  • Suspended Accounts Explained
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  • Viewing Payment History
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  • Understanding Your Paid Until Date
  • Renewal Discounts Explained
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  • Player-Based Pricing Explained
  • Understanding Your Subscription

Troubleshooting

18
  • Subscription Status Incorrect
  • Missing Invoice
  • Payment Completed but Account Still Expired
  • Understanding Cached Content
  • Internet Issues and Offline Playback
  • WiFi Connection Problems
  • Slide Does Not Appear
  • Audio Is Missing
  • Video Does Not Play
  • Slide Looks Stretched
  • Slow or Laggy Playback
  • Player Keeps Rebooting
  • Black Screen Issues
  • TV Shows No Signal
  • Player Appears Offline
  • Why Is My Content Not Updating?
  • Common Playback Problems
  • WelcomeTV Troubleshooting Checklist

Best Practices

10
  • Balancing Promotions and Information
  • Using Hospitality-Focused Design
  • Best Practices for Resort and Villa Properties
  • Recommended Slideshow Length
  • Improving Guest Experience with WelcomeTV
  • Creating Better Promotional Slides
  • Avoiding Overcrowded Slides
  • Recommended Content Types
  • How Often Should I Update Content?
  • Best Practices for Hotel Room TVs

FAQ

12
  • How Long Does It Take for Changes to Appear?
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  • Can Guests Control WelcomeTV?
  • What Happens if Internet Fails?
  • Can I Schedule Welcome Screens?
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Changing Assigned Slideshows

1 min read

Assigned slideshows can be changed at any time from the Players page.

This makes it easy to update TV content for different seasons, promotions, events or operational needs without replacing the physical player.

Common Reasons to Change a Slideshow #

Seasonal Promotions #

Switch between holiday campaigns, summer offers or special seasonal content.

Event Content #

Display temporary event schedules, weddings, conferences or special activities.

Restaurant Menu Updates #

Assign updated food or drink menus to restaurant screens.

Room-Specific Campaigns #

Use different slideshows for villas, suites, reception areas or lobby displays.

How to Change the Assigned Slideshow #

  1. Open the Players page
  2. Select the desired player
  3. Choose a different slideshow
  4. Save the changes

The player will automatically synchronize the updated assignment over time.

What Happens After Reassignment? #

After assigning a different slideshow:

  • The player retrieves updated slideshow data
  • New media is synchronized automatically
  • The TV eventually begins displaying the new content

Synchronization timing may vary depending on internet connectivity and local caching behavior.

Good to know:
Offline players may temporarily continue displaying previously cached content until connectivity returns.

Recommended Best Practices #

  • Preview slideshows before assigning them
  • Use clear slideshow names
  • Verify correct player assignments
  • Test important seasonal campaigns before going live

Proper organization helps prevent accidental content mix-ups across different TVs and locations.

Tip:
Accidentally assigning the spa slideshow to the restaurant TVs creates a surprisingly relaxing dining experience, but probably not the intended one.
Understanding Offline PlaybackAssigning a Slideshow to a Player
Table of Contents
  • Common Reasons to Change a Slideshow
    • Seasonal Promotions
    • Event Content
    • Restaurant Menu Updates
    • Room-Specific Campaigns
  • How to Change the Assigned Slideshow
  • What Happens After Reassignment?
  • Recommended Best Practices
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